Help Center
Let us solve your problem with just one click away.
Withdraw User Guide
1. Select”Withdraw”.
2. Insert Withdraw Amount and Click “Submit”.
3. Enter 6-digit Payment Pin.
3. Enter 6-digit Payment Pin.
4. Wait for Approval.
Winbox FAQs
What is Winbox?
Winbox, also known as Winbox Casino, a growing online casino that gained widespread recognition in Malaysia and Singapore, ask a friend around and start playing together!
How to win Winbox?
There is no how to win with Winbox. You will always have your turn on our high payout odds with reliable gaming software provider like Jili, Playtech, and Spade Gaming. Proven fair gameplay, and you can learn the games to be in your zone. Soon when your skills are up, the reward follows.
How to install winbox on iphone? iOS?
Visit our Winbox Home.
Click on iOS download.
Click Install.
[Setting] – [General] – [Vpn and Device Management] – Choose to Trust [Winbox] App.
Follow through and use referral code to register for bonuses.
Game on and win MYR!
How to play Winbox?
If you’re an online casino frequent gamblers, it is easy for you to get the mechanics. Open the app or winbox h5 site, and you’re good to go. Newbies may check on our Winbox Blog for some pointers on game strategies and ideas. By the time you finish, you don’t ask “How to play Winbox?”, you own it!
How to download Winbox? (Android APK app)
Here’s steps to download Winbox Android APK app installation:
Click this link to for a direct download: Winbox APK
Press on “Download Android”> click “OK” > App verified check “Open”
Login with your user or Register with us.
How to register Winbox?
Quick guide on New user to register Winbox:
Sign up account is simple.
Register Winbox with your name, email address, phone number, and a password.
Remember to put in your referral code for welcome bonus!
Why does Winbox require second verification for withdrawal?
To enhance account and fund security, Winbox has implemented a Second Verification process. This prevents unauthorized withdrawals or third-party access, ensuring your money stays safe. It’s an extra step for your protection.
How to complete Winbox second verification?
Simple steps: Top up at least RM100 → Go to “Withdrawal” page → Receive an amount like RM100.06 → Return to verification page and enter the exact amount received → The system will review and approve within 24 hours.
How to speed up the withdrawal process?
Withdrawals should be in multiples of RM100 (e.g., 100, 200, 500) to reduce delays and system load. This helps us process your funds faster.
How long does withdrawal take?
Typically withdrawals are completed within 15-30 minutes. During peak times or if data issues arise, it may take up to 1 hour.
Can I withdrawal without completing second verification?
No. Second verification is mandatory for withdrawals. Please complete it early to avoid delays.
What if my upload or verification fails?
Check the following: Stable internet connection / Correct personal details / Exact amount entered.
If problems persist, contact Winbox Live Support for help.
What if I input the wrong amount 3 times during verification?
Please contact Winbox Customer Support to reset the verification lock.
How to bind bank account in Winbox?
1. Click on “Me”.
2. Select “Bank Account”
3. Select “Add bank account”
4. Choose the bank you want to bind in.
5. By entering the verification code that sent to your phone, you are all done until now.
Why should i bind bank account?
Binding unless a bank account is convinient for you to withdraw the Winbox Points into your own bank account.
How to change / delete my bank account?
1. Click on “Me”.
2. Select “Bank Account”.
3. Click on the “Edit Icon” at the upper right.
4. Delete your bank account.
Why can't I entry a game?
Make sure you logged out from other games, there will be a “Playing…” promt display at the module on the game when you are not logged out.
1. Click on the game module and Quit it, then you are able to login the other games.
What can i do if the game is under maintainance?
You cannot play once the game is under maintainance.
If you are locked inside the game, you can seek for help from our customer service team and they will help logging you out manually.
Why I can't login into Lion King app?
Most of the players had fedback they con’t login Lion King app by inserting their UID and password.
No you don’t have to…
Just enter Lion King via Winbox Game Lobby.
Why there is a green chip icon on the game logo?
-It means the games are accepted by suing chips, such as: Ekor, Lion King, Poker Win, Sexy Gaming, Play8, Horse Racing RCB988 and Lucky365.
-1 Chip=1MYR
Is all the Live Casino Game real?
You’ll get the comfort and privacy of playing from your own home combined with the heart pumping experience of a casino floor. There is a reason these games are called LIVE. Everything happens in real-time, a real human being is dealing the cards to you, and other people get to participate at the same time as well.
How to Top Yp / Withdraw?
1. Instant Top and Bank Transfer.
Visit: www.winboxglobal.com/topup
2. Withdrawal
Visit: www.winboxglobal.com/w
Why my Top Up cannot be approved?
Top Up will be rejected based on these reasons:
1. Receipt is not clear enough.
2. No time/date/transfer amount/bank account is shown on above.
3. Recepient referrence is not legal. (Such as: buy thing, stocks, sales…which will suspected on criminal action)
Why my withdrawal is rejected?
If your betting turnover is below one time mutlple of your top up amount, then you are not able to withdraw your winnings.
Example: Top up RM1000, bet RM100 (turnover =100)